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Privacy Policy

Privacy Policy, Think Digital Ltd

Our website may be filled with bad jokes, dodgy puns and silly drawings but we take your privacy, your data and our legal requirements very seriously.

1. Important information and who we are

Company details:

Think Digital Ltd is owned and operated by Directors N.C. Bartram and P.G. Halliday

Registered Office: 19 Midland Court, Station Approach, Oakham, Rutland, LE15 6RA Registered No. 04923175

Our trading address is 19 Midland Court, Station Approach, Oakham, Rutland, LE15 6RA

At Think Digital Ltd we are committed to protecting and preserving the privacy of our visitors when visiting our website or communicating electronically with us. This Privacy Policy explains what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this website. We do occasionally update this Policy, so please do return and review this Policy from time to time.
Our Data Privacy Manager is Nicky Bartram and they can be contacted by email at or by phone on 01572 770022

Third party links
You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies as we have no control over them.

2. The data we collect by you

The following is the type of data we collect and the reasons we need to collect it:

a) Identity Data
This includes data relating specifically to your identity such as your title and name. This is collected in order to respond to your request for information, or to fulfil your order.

b) Contact Data
This includes data relating to how you may be contacted, such as email or phone. This is collected in order to respond to your request for information, or to deal with your order.

c) Financial Data
This includes data relating to your means and methods of payment. This is collected in order to process your order.

d) Transactional Data
This includes data relating to the transaction you have carried out with us, such as information about payments to and from you and the products and services you have purchased from us. This is collected in order to ensure your order has been dealt with properly.

g) Usage Data
This includes information about how you use our website, products and services. This is collected in order to improve the user experience on our website.

h) Marketing & Communication Data
This includes your preferences regarding whether or not you want to receive marketing from us or third parties and your communication preferences.

In running and operating this website we may collect and process certain data and information relating to you and your use of this site.This data and information is detailed below:

(a) Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may help us to understand how visitors use this website.

(b) Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information (or requesting contact from us) or in making a purchase.

c) Information provided to us when our visitors communicate with us electronically for any reason


3. How your personal data is collected

a) Direct Interaction (Ie. Order online, sign up to newsletter)
Order: all information related to any orders you place is collected and stored in Tharstern MIS

b) Automated technologies & interactions

Use of Cookies
Cookies are sometimes used to improve the experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected, this information is used by us to improve our website and further enhance the visitor experience.

Please note that no personally identifiable information is recorded.

We may also use the cookies to gather information about your general internet use, to help us in developing our website. Where used, these cookies are downloaded to your computer automatically and stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate, to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Facebook Pixel
From time to time we may run campaigns to reach our existing client audiences on Facebook. Facebook makes use of a pixel code which sits on our website and acts similarly to a cookie, in that it gives us information again of how people coming from Facebook to are using our site. Any customer data that passes through the Facebook pixel is 'hashed' locally on the browser before it goes to the Facebook servers for matching. This hashing process turns your data into short encrypted messages that cannot be tampered with. They use these hashes to match pixel events with people on Facebook. Then Facebook deletes all matched and unmatched hashes immediately after the matching process ends. They do not collect or store any personally identifiable information on their servers.

The Facebook pixel also uses a secure https connection, so that any data transmitted from the browser is safely returned to their servers.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

a) To send email communication about offers and news from Think Digital Ltd. We aim to make this information useful and relevant.

b) To process your orders. Where we have to pass your information to a third party, such as a courier for delivery of your order, it will be done within the law

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

5. How we store your personal data

Storing your personal data
Information that we collect may, on occasion, be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. If we ever give you (or you have chosen) a password so that you can access certain parts of our website, you are responsible for keeping this password confidential.

6. How we disclose your personal data

Disclosing your information
We may have to share your personal data with the parties set out below for the purpose set out in paragraph 4:

a) Internal Third Parties

b) External Third Parties

c) Specific Third Parties (Don't fall into a) or b))


We may disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party.
  • Where we are legally required to disclose your information.
  • To assist fraud reduction and minimise credit risks.

7. How we secure your personal data

We put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. How long we retain your data form

We will only retain your data for as long as is necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements.

9. Your legal rights

Under certain circumstances, you have the rights under data protection laws in relation to your personal data. To make any of these changes, email Sue Ruscillo at or by calling 01572 770022

a) Request access to your personal data

b) Request correction to your personal data

c) Request erasure of your personal data

d) Object to processing your information

e) Request restriction of processing your personal data

f)  Request transfer of personal data

g) Right to withdraw consent

You will not have to pay a fee for such requests of your personal data. However we may charge a reasonable fee if your request is repetitive, excessive or clearly unfounded.

We may ask you to supply additional information so that we verify you are permitted to make such a request.

Your request will be dealt with as soon as possible, usually within one month, however in some cases it might take longer depending on the nature of the request. 

Access to information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request.

Contacting us
If you have any questions or queries relating to this Privacy Policy then please contact us at  or call us on 01572 770022

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